Responsible Gaming at xbajr — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

At xbajr, responsible gaming is not just a legal requirement — it is a core value that shapes how we build and operate the platform. Millions of people in Bangladesh enjoy sports betting and casino games as a form of leisure, and the vast majority do so without ever experiencing harm. However, we recognise that a minority of players can develop problems, and it is our duty to provide robust tools and clear information to protect them.

xbajr's responsible gaming programme is built around three pillars: prevention (helping players avoid problems before they develop), intervention (providing tools to players who are starting to show signs of difficulty), and support (connecting players with help when gambling has become a serious issue). We take all three pillars equally seriously.

Responsible Gaming Tools Available to Every Player

The following six tools are available free of charge to all registered xbajr account holders. You can activate or adjust any of them at any time by contacting our support team:

How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on xbajr is straightforward. Follow these steps:

1. Log in to your xbajr account using the xbajr Login page.
2. Navigate to your account settings or contact the support team directly at [email protected].
3. State which tool you want to activate and the parameters you prefer (e.g. "I want to set a weekly deposit limit of ৳5,000" or "I want to self-exclude for 6 months").
4. Our support agent will confirm the activation and the effective start time. Deposit limit reductions and cooling-off periods take effect immediately.
5. You will receive a confirmation message once the tool is active. Keep this for your records.

Age Restriction Policy — 21+ Only

xbajr operates strictly as an adults-only platform. All players must be a minimum of 21 years of age to register an account, make a deposit or place any wager on the platform. This policy applies equally to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and Mymensingh.

During the KYC verification process, xbajr requires documentary evidence of age. Accounts where age cannot be verified will not be permitted to make a withdrawal. If it is established that an underage person has registered an account, that account will be immediately suspended and all funds will be handled in accordance with our Terms and Conditions.

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts causing distress or financial harm. The following are recognised warning signs. If any of these apply to you, please contact our support team or take a break using our tools:

• Spending more money or time gambling than you originally intended, and finding it difficult to stop once you start.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Neglecting work, study, family responsibilities or personal health because of time spent gambling.
• Borrowing money, selling belongings or taking on debt specifically to fund gambling activity.
• Feeling irritable, anxious or depressed when you are not gambling, or using gambling as a way to escape problems or negative feelings.
• Hiding your gambling activity from family members, friends or colleagues, or lying about how much you have spent or won.
• Experiencing failed attempts to cut down or stop gambling, even when you have made a firm decision to do so.

If you recognise more than two of these signs in yourself, we strongly recommend using xbajr's self-exclusion tool or taking a cooling-off period while you seek further guidance. You are not alone — support is available.

Self-Exclusion — What It Means and How It Works

Self-exclusion is the most comprehensive responsible gaming tool available on the xbajr platform. When you request a self-exclusion, your account is suspended for the duration you choose — either 6 months, 1 year, or permanently. During the exclusion period, you will not be able to log in, deposit, place bets or access any gaming or betting content on xbajr.

xbajr will not send promotional messages to a self-excluded player. If you believe you are receiving communications in error during a self-exclusion period, contact our support team immediately. We will investigate and rectify this without delay.

Gambling and Mental Wellbeing

The connection between problem gambling and mental health is well documented. Anxiety, depression, relationship stress and financial pressure can both contribute to problem gambling and be worsened by it. At xbajr, we take mental wellbeing seriously and encourage players to treat gambling as leisure — a fixed entertainment budget, not a financial strategy or an emotional coping mechanism.

If gambling is affecting your mental health, your relationships or your finances, please reach out to xbajr support. We will not judge you. We are here to help you access the tools and information you need, and to signpost you to appropriate external resources where our own support is not sufficient.

Tips for Playing Responsibly at xbajr

Whether you are a new player or a regular, the following habits will help keep gambling enjoyable and within healthy boundaries:

• Set a fixed entertainment budget before you start playing and stop when that budget is spent — do not dip into savings, household funds or borrowed money.
• Think of gambling as entertainment with a cost, the same way you would think about a cinema ticket or a meal out. Never gamble to make money or to recover losses.
• Take regular breaks during play. Step away from the screen, drink water, and give yourself time to assess how you feel before continuing.
• Never gamble when you are tired, stressed, upset, intoxicated or feeling emotional pressure. These states impair decision-making and increase risky behaviour.
• Use xbajr's deposit limit tool proactively — set your limit before you feel you need it, not after. A pre-set limit removes the temptation of depositing more in the heat of the moment.
• Keep gambling separate from other parts of your life. Do not let it interfere with family time, work, prayers, or Eid and other cultural celebrations.
• If someone close to you expresses concern about your gambling, listen openly. The people around you often notice changes in behaviour before you do yourself.

Need Help? Contact xbajr Support

If you feel that gambling is becoming a problem for you or someone you know, please do not wait. Contact the xbajr support team and we will help you access the right tools immediately. All responsible gaming requests are treated with complete confidentiality and without judgement.

xbajr is committed to being a safe and trustworthy platform for every player in Bangladesh. Responsible gaming is not an afterthought — it is built into everything we do.